For example, 12.3% of operations analyst resumes contained customer service as a skill. Customer Operations Specialist Resume. Reconciling. We are looking for a Planning Analyst to join the Community Relations Operations Team, reporting directly to the Staffing & Planning Manager. Administered mainframe and software financial systems for the LM State and Local Tax department. Question Description. Perform remote technical server/desktop support engineer capable of supporting multiple Windows environments including Active Directory within Retail Financial Services. Strong teamwork and interpersonal skills. $92,626 / yr. iTradeNetwork Customer Operations Analyst salaries - 2 salaries reported. Forward to correct department for resolution. Resumes in Ottawa, ON, K1V 0M5, Canada. WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. SAS, SPSS), Numerically brilliant both from a commercial and analytics perspective, Demonstrable experience of advanced Excel and SQL/SAS, Experience with MS Powerpoint/Prezzi/other presentation tools, Experience with any data visualization/reporting tool (Tableau, Qlikview, Microstrategy etc.). BUILD A PERFECT RESUME. Performed monthly analysis of truck utilization trends, as well as yearly data syncs to align SKU specifications. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics, Sony Pictures - CA - Culver City Area & Studios, Maintain digital content on internal portal, Understanding and interest in instructional design, Facilitation of logistics for live training events, Videography and photography production and editing, Must be able to travel to and work in our Newtown Square, PA facility, Ideal candidate would be available to work full time but others will be considered, Must have strong written and verbal communication skills, A customer service attitude and strong project management skills, Must be able to assist with videography and photography and have web page editing experience, Hire and retain top talent to achieve less than 15% voluntary attrition rate, Develop and manage talent and have a production ready successor for all leadership positions, Bachelors degree from a four-year college or university or 10+ years experience, Determining Financial Impact - proficient, Bachelors degree in Business Administration, Finance or Accounting, Management or related discipline. Since operations analysts benefit from having skills like customer service, sql, and data analysis, we found courses that will help you improve these skills. Working closely with road transport hauliers, sales, and technical staff. Standardize methodology for addressing common questions and ensure that consistent approaches be utilized across the company. (e.g., pre/post analyses), Collaborate with team to build and maintain a systematic and sustained evaluation of category, portfolio, brand and customer business drivers, Strengthen ability to effectively and appropriately communicate to peers, clients, and management while developing written and oral presentation skills, Support senior managers efforts to lead business situation assessment fundamentals within the BU and customers on an on-going basis inclusive of ad hoc analytics and presentation development. Identifies areas for improvement and with leadership, peers, or others implements initiatives improving overall capability and efficiency. Facilitated Daily Incident Review conference calls designed to notify business partners of system outage impact, resolutions and preventative measures. Its actually very simple. with over 7+ years Experience in initiating and facilitating process and procedure improvements, managing financial accounts, supporting and . The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business. They need patience and perseverance, as it can take years to make enough money to survive in this field, leaving many to work elsewhere while trying to get their foot in the door. Provided customer service support during the tax peak season regarding tax cycles. Participate in testing updates as needed, Research, recommend, and implement Voice of the Employee (VOE) program utilizing current tools and technology, Develop process to solicit, report, and trend employee feedback, Maintain VOE program, frequently assessing effectiveness, and making adjustments/updates where applicable, Develop communication strategy to promote, share wins and updates, Become a subject matter expert in at least one content area (General Servicing, Default Servicing, Origination, or Banking), Prepare supplemental documentation needed to assist management in decision making, Document and maintain procedures for all job functions, Attend and successfully complete departmental and corporate trainings, Ensure compliance with applicable federal, state and local laws and regulations. Joining professional associations and working in event planning are other routes to expand networking opportunities. Guide the recruiter to the conclusion that you are the best candidate for the customer operations analyst job. Coordinated on-site weekly maintenance with vendors and managed activity upon completion. Product Liaisoned Compile internal training material for weekly product releases. Provide first line Helpdesk\Customer Service support to the ONI Command under the IITM Contract. The Customer Operations Team at BlaBlaCar is an international, multiple award-winning team that aims at providing assistance to our community and contributes to the great experience of our users. Ensures results of root cause analyses are addressed. Includes closely monitoring center and employee performance management, identifying issues and working with vendor on solutions, Manage and lead contract and/or FTE on-site Service Delivery Managers in achieving performance objectives, Assume region-wide responsibility for key initiatives and/or activities, Engage with and influence decision making with key shared services stakeholders on the Reporting, WFM and Tools teams to drive/improve Service Delivery offering, Present business results and performance management strategy to all levels including VP level, Participate in and provide feedback during Annual strategy/budget discussion, Create innovative plans with vendors to drive and achieve revenue/quality targets through the integrated model, Identify, analyze, develop and recommend plans for increased vendor productivity, Effectively communicate the Expedia Inc. vision of the Business to our vendor, Lead calibration process with vendor Quality team and works with 3rd Party Quality vendor to ensure consistent Service Delivery, Constantly monitor and provide feedback on local issues (political, economic, social, natural disaster) that could impact the outsourcers operation and coordinates with Service Delivery Leadership, Regularly review business performance and Customer/Agent feedback both formally and on a proactive ad-hoc basis with Service Delivery Leadership as well as Expedia Inc. Line of Business Managers/Directors, Lead strategic planning efforts to integrate vendor initiatives with overall business plan, Partner closely and collaborate with the other GMs and Service Delivery Managers to ensure a consistent customer experience and the sharing of best practices, Promote excellence in vendor staff morale and ensure adherence to Expedia Inc. values internally and within our vendor work environment, Execute on key initiatives as agreed with core operations & project team, 4+ years of Operations management experience in dynamic customer care environment, Must have local understanding of country labor laws and local nuances needed to support excellent contact center performance, Ability to effectively manage and motivate teams individually and through others, Flexibility to execute on heavy call volume in a fast-pace setting, Working knowledge of contact center technologies keeps current with emerging changes in contact center industry and technologies, Proficiency in Excel, PowerPoint, Word and Outlook, BA or BS in Business or equivalent experience, Serve as the primary operational management contact globally to the designated customer account; responsible for driving and ensuring appropriate communication channels are maintained and key customer expectations transcend the organization and are adhered to across the portfolio of projects, Act as the key relationship manager for designated customer; severe as the primary management holder for a designated customer escalation plan, recommend courses of action regarding client management issues; implement requisite action plans, Team member responsible for participation in the development and support of customer sales initiatives; activities to include, proposal and budget development, commercial feasibility of potential programs and impact on company operations and goals, Cascade to and ensure adherence to global best practices by all members working on the designated customer account, Demonstrated ability to deliver results to the appropriate quality and timeline metrics, Strong software and computer skills, including MS Office applications, Ability to establish and maintain effective working relationships with coworkers, managers and clients, Oversee management of our core systems to support our business this includes Service Cloud CRM, KnowledgeBase, IVR, WFM, and Netsuite PSA, Identify, improve and implement changes to service & support processes and procedures involved in any tools, software, functions or policies, Responsible for delivering key operational metrics for our support & services business, Drive PS project setup and resource scheduling with the PS leadership team to ensure effective resource utilization, Make recommendations to assist in achieving service level objectives and make decisions with regard to team resources ensuring that appropriate productivity levels are maintained within the team based on forecasted volumes, Initiate strategic, as well as tactical, policy, workflow and performance standards development and implementation, Partnering with finance to ensure successful recognition of PS revenue, Program management of key operational programs and lead new functions and capabilities within the customer support organization, Manage critical internal projects, collaborating with other managers to resolve issues, Managing department financial objectives by forecasting requirements and actively participating in the development of the annual budget, Provide oversight and guidance to internal projects of high importance, Establish and ensure services processes and procedures are followed, Execute short and long term strategic resource planning for services group, Manage users, training and general upkeep of project and time-tracking systems, 7+ years experience in a fast paced, multi-channel software business, 5+ years leadership experience in complex, multi-product environments, Hands-on experience managing contact center operations teams, including resources management, incident management, business continuity and data analysis, Experience in leading through significant process, organizational and system changes with positive results, Strong written and verbal skills with proven ability to make effective presentations to C-level executives as well as Vertafore business units, Partner with CEO in leading the development and implementation of the company's strategic plan, Provide leadership and expertise to the Bank in design, development and implementation of strategic and operational activities and processes to align to the market strategy, Responsible for all customer-facing operations and go-to-market technical implementations, Devise strategies and formulate policies and procedures to ensure that the goals and objectives of the Bank are met, Direct all Banks front and back office operations, including all customer-facing operational services and processes, whether delivered internally or provided by third parties, Develop effective/efficient internal operational process and take full advantage of new technological developments, Accountable for the day-to-day operations of the following activities, Ability to challenge the status quo and inspire others to act, Ability to define, align and bring together the leadership team behind a unified strategic approach, a defined cultural imperative on how to deliver that strategic vision, Instill the accountability to drive successful implementation, Ability to define and articulate future vision, Identify the right strategies and assets required to win, Build a high performing culture that delivers because the team understands, believes, contributes and are accountable, Understand the customer journey and ensure the bank is where the customer is - through innovation, data analytics, and insights, Ability to leverage proven frameworks and leverage existing assets to deliver accelerated performance, Demonstrated executive leadership capabilities with strong background in financial services, preferably including credit card issuing, Proven ability to define and implement strategic initiatives, Strong analytical skill set and ability to translate strategies into action, Progressive experience in credit card business line management and bank operations, including management of third party service providers, Relevant experience and insight around leading edge financial services technology and forward thinking on how to utilize it for growing the business, Strong leadership, communication and negotiation skills, Aptitude for innovation and start-up business mentality, Excellent relationship building and management skills, Strong ability to build and develop a high performing team, Able to produce and present data efficiently, Excellent communication and stakeholder management skills, Able to work under pressure to meet tight deadlines, Previous experience within a similar Performance Analyst role is desirable, Coordinate appropriate actions to execute customer solutions and retention, to achieve the FOCUS goals, Assist in the development of systematic approaches for assuring high quality services, Makes and implements recommendations for improved productivity, efficiency, accuracy, cost savings, safety, compliance, standardization, and revenue production procedures for a specific department by researching, reviewing, analyzing, and understanding business processes and translating that into business solutions, Attend to all Customer requirements/requests at the right time, applying the agreed processes to determine root causes and work with the Customer and DHL network to either resolve the identified issues effectively or escalate issues to the next level of responsibility for additional action, Respond to and gain support from the Operations, Commercial and CS colleagues required to support their respective functions in customer activities (both issues and opportunities), Support and action requests pertaining to customer requirements and development, Pro-actively engage stakeholders in issues that will impact Customer service quality and follow-up until completion, May provide functional guidance, advice and/or training to less-experienced business process improvement professionals, Identify key barriers/core problems and apply problem-solving skills in order to deal creatively with complex situations, Troubleshoot and resolve complex problems, Ensure all program and initiatives direction and progress is communicated to all stakeholders, Oversee the completion of projects or assignments, including; planning, assigning, monitoring, and reviewing progress, Identify and highlight best practice and non-compliance fields and areas, promoting customer resolution, Ensure reoccurring issues are raised to the right management function and level for review and analysis followed by a plan of action for resolution, Provide leadership and support of 3 Business Support Associates, Monitor and report and customer service and distribution KPIs to local and global leadership groups, Problem solving local business support and query resolution (touch point for commercial teams), Management of Abbvie compliance to GS1 and state and national product catalogues, Review of customer service models, new product launches and changing business requirements, Support BPO with approvals of customer set ups, blocked order releases, product recall co-ordination; return approvals customer escalation and general order management, Provide support to AFS as needed on any customer collections, Foster a positive and collaborative environment for the team, consistent with the AbbVie way, Identify the specific skills needed to perform this job effectively (leadership skills, selling skills, computer literacy), Stakeholder engagement and relationship management, Excellent numeracy and problem solving capability, Ideally previous exposure to SAP and order to cash business processes, Identify the knowledge, expertise, educational level required to perform this job successfully (product/industry knowledge, technical/business acumen, degree, professional certification etc), Tertiary qualification in business/management or similar discipline, Describe the on the job experience level required to perform this job (management experience), Experience in leading teams and managing cross functional programs, Pharmaceutical Industry, FMCG or medical industry experience and knowledge preferred, Confidence and ability to work with urgency in high pressure situations, Attend regular departmental meetings with manager/supervisor to build in continuous feedback mechanisms, Meet the requirements of ISO and Class A by complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met, Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimizing accidental exposures to self, colleagues and/or the environment, This position requires a four year degree from an accredited college or university, with a preferred emphasis in business or engineering and seven years of experience in large electric construction, gas and electric operations, project management, or related work. Opened, dispatched, maintained status, and ensured that MAC and repair requests were completed and closed within the time frames specified in the contract. Business Analytics experience preferably in Sales, Category Management, Operations, and/or Finance. Operations Analyst for DTE Complaint Management part of Distribution Operations. Managing 4-5 accounts daily while communicating with clients by email and phone on claims , chargebacks , orders , credit errors and holds. Investment Operations Analyst Arizona Community Foundation Phoenix , AZ. Download Customer Analyst Resume Sample as Image file, Customer Experience Analyst Resume Sample, Customer Operations Analyst Resume Sample, Customer Operations Specialist Resume Sample, Utilize Retail Link data to provide analytical support to Account Managers and Wal-Mart Canada Buyers and Replenishment Managers, Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects, Provide regular reports for management that measure the effectiveness of the technical support function, Develop and direct a variety of fact-based analyses that aid Management in making decisions relating to the creation or expansion of new or existing businesses, Manage the supply chain inter-dependencies between Sales, Demand Planning, Customer Service, Inventory Management, Operations Planning and the Customer, Develop and implement on-going improvements for collaborative planning, forecast and replenishment process, Develop and direct a variety of fact-based analyses that aid Management in making decisions relating to the creation or expansion of new or existing services, Work with Marketing to establish online and social feedback tracking methods and tools, Create, socialize, and execute method to update CEC business unit pages (intranet) on an ongoing basis, Partner with Marketing and Business Units to develop and execute an enterprise-wide website governance strategy, Partner with Marketing and Business Units to develop and execute an enterprise-wide survey strategy and holistically report on survey feedback, Provide data-driven recommendations for recurring VOC reports, Provide data-driven recommendations for recurring VoC reports, Develop and maintain online and social feedback tracking guidelines and procedures for the CEC, Accessing, analyzing and interpreting business indicators of shipments, inventories, share, and consumption as they pertain to Kellogg brands and their impact on the markets, Assisting in the business planning (IBP) process for the team, Providing input on opportunities to improve profit and gross sales volume based on analysis of promotion, spending, promotional forecasting and sell-through and volume, Providing analysis to National Account Executives, Director and Category Management to identify key distribution, pricing and placement opportunities that can grow the business, Analyzes, QCs and validates own campaign results, Collaborates across multiple business lines for business case development, ad-hoc analysis and executive reporting, Develops performance measurement and reporting standards,Implements measurement and reporting to track campaign success, Excellent academic record, in a quantitative subject or accompanied with work experience in a quantitative role, Relevant postgraduate qualification (desirable), Experience developing partnerships with the technical, business, and sales teams utilizing strong communication and team building skills, Clear writing and verbal presentation skills, and the ability to articulate conclusions clearly to non-technical stakeholders, Knowledge of R or other object-oriented programming languages (desirable), Exercise excellent judgment within defined standards and guidelines to manage conflict resolution and/or ambiguous situations, Evidence of working directly with different functions within an organisation (desirable), Prior work experience in eCommerce, consultancy or marketing (desirable), 1-2 years of transferable experience in Program or Client Management, Healthcare, Finance, or Operations highly desired, Collaborate closely with engineering teams to understand our data infrastructure, Proactively seek out opportunities to add value to the business, Familiarity with SQL (or similar tools e.g. It senior engineers and managers soundness of judgment, overall adequacy and accuracy, BA/BS or equivalent experience required Do! 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