Check Price On Amazon. I checked to ensure I have the latest firmware and have that set to automatic update, it's V1.0.1.52_1.0.36 for the router. I used to have problem pairing the simplisafe cam when 2.4Ghz/5Ghz are combine (default setting). Using above home setup with/without 2.4Ghz/5Ghz band separation, remove ip passthrough and mesh - use just AT&T with same SSID for 2.4GHz/5GHz, remove ip passthrough and mesh - use just AT&T with separate band. The tech support person was nice but not helpful, only telling me to update my keypad. Also, use a signal app like Ookla's Speet Test (available for windows laptop, android or apple iOS phones) and make sure where you have it installed your wifi signal is strong enough. While a community admin said SimpliSafe developers are working hard to optimize the overall performance, but they seem to have made no progress when it comes to the issue where the Outdoor camera is slow to wake up. From a spec standpoint, the SimpliSafe Outdoor Camera covers most of the bases, although it depends on a connection to a third-generation SimpliSafe base station and keypad and cannot operate on . Our Support team at 800-548-9508 can take care of that ASAP. If so, or even if that doesn't work, then the next step might be the to replace the camera altogether. Install your camera anywhere with an extra-sturdy screw-in mount. FAQ. Additionally, users can create custom activity zones to monitor the areas they want to. Why do you need anything else to mount it? It uses our award-winning security system to make sure you get real protection. See all features and requirements Designed just for SimpliSafe This isn't just any outdoor camera. But the Outdoor Camera does have its own firmware, which updates automatically. Otherwise, there's infrared night vision at a distance up to 30 feet. A power cycle on the SimpliSafe camera will ensure that any faults are removed, and it should be operational again in no time. I can now see that battery life for the front camera will not even come close to three months, so I am going to get the solar panel. I was not able to pair up the outdoor camera directly through mesh network and wondering if people know any tricks to work around it. Brands. Plus you can swap in a backup battery (sold separately) while its charging virtually eliminating security downtime. e.g. have you already tried a hard reset of the camera? Sometimes reconnects when I hit retry. I could see someone had been there but I couldn't tell you whether it was me or someone else. But If I walk outside two steps it disconnects. And when its night time, a motion-activated spotlight will switch on whenever someone steps into its sight so theres no sneaking past your security under the cover of darkness. A 140 ultra-wide field of view. Other than that, this home security camera lacks features that other wireless outdoor security camera brands offer at a similar price point. It also helps keep the battery usage low at that resolution. What is going on and how do I resolve this issue? That said, SimpliSafe also has an Outdoor camera that lets users see whats happening in FullHD and features 8x digital zoom. Its worthless to me since I wont connect to Wi-Fi outside. See all features and requirements Designed just for SimpliSafe This isn't just any outdoor camera. Sometimes it takes minutes to reconnect. * Plus, you can even create custom motion detection zones on your property, so that your camera's only monitoring where it matters. This is SimpliSafe's main camera that can also turn into a SimpliSafe outdoor camera with the addition of an outdoor outfit. With the simple tap of a button, the Outdoor Camera can be added to the system, making set-up seamless. I swapped in a freshly charged battery (just charged fully right before the swap) and the camera still says low battery and it says Offline. Can the Outdoor Camera stand alone, or does it only function in tandem with a SimpliSafe system. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. By itself, the SimpliSafe Outdoor Camera doesn't integrate with any smart home platforms or third-party devices. Did you pair successfully and just have the connection dropped? Also added a TP Link RE220 Wifi Extender near a window close to the camera since the camera is mounted on a solid concrete block wall and far from my home router. If you have another camera installed already, tap the Gear icon, then "Add New Camera." Name your camera (under 14 characters). With just 3 hours of direct sunlight per day, this Solar Panel keeps your Outdoor Camera charged 24/7. Then it starts blinking the blue light endlessly. @davey_d I am having the exact same issue. (Possibly because mine is mounted higher and in the corner of the house? The SimpliCam indoor camera costs a mere $99, and the outdoor camera and Video Doorbell Pro are still decently priced at $169. When I first installed it ~1 month ago, it connected to wi-fi, but the battery died every 2-3 days. Note: We have more such stories in our dedicated Gaming section so be sure to follow them as well. No its not my wifi. The same trick doesn't work for outdoor camera though. That will fully refresh the device, and it might clear out firmware issues, if there are any. Face the camera towards entry/exit points on your property such as your driveway, front walkway or back garden. The first time SS sent a new battery. The protection is off in the Asus router setting page. Out of stock. Skip the Google search. All in all very happy with the camera. The next step is to get a replacement unit. 1.SimpliSafe Camera. I need to return it. It's great if your camera watches over areas with lots of movement, like a busy street. Frequent (but not always) long pauses to open and wake up and connect to the camera. The Simplisafe tech(s) sent me new cameras and that made no difference. The next step is to get a replacement unit. Last year, CNET said SimpliSafe is one of the best home security solutions backed by a wide range of accessories such as motion sensors, smoke detectors, sirens, and more. (25) $479.99. In my experience, the sensitivity for both outside cameras has been good. If there was a software issue with the camera, it would be in there. For a few weeks the battery has been draining so quickly. Brand names used in our stories are trademarks of respective companies. I just replaced with fully charged battery less than a week ago. Received message recording shut down due to critical battery low. After researching, I was able to pair using 2.4Ghz successfully (separate the band), and then updated the network to default setting, which live view will still work. I removed it using the SimpliSafe app, but that has no effect on the camera. It might help to do a reset by pressing the button in the back for 16 seconds. Your internet is unstable. My orbi WiFi 6 kept blocking the new camera and kept thinking it was malicious so if your router got some type of armor might be worth checking that. That said, SimpliSafe also has an Outdoor camera that lets users see what's . The Outdoor Camera is designed to work with our latest SimpliSafe system and requires a Base Station and Keypad (sold separately) to function. Press and hold the reset button for about 20 seconds. It has a built-in spotlight to see in full color at night and a built-in siren to scare the beetlejuice out of criminals. After researching, I was able to pair using 2.4Ghz successfully (separate the band), and then updated . Give us a call at 800-548-9508 and we'll help with troubleshooting. Delayed Live Streaming or Trouble Live Streaming To optimize battery life, SimpliSafe Outdoor Cameras enter a "deep sleep" mode when not in use. One more thing to try is to place maybe a piece of card or paper on the other side of the battery contacts - to hold the battery in tighter. Press question mark to learn the rest of the keyboard shortcuts. But if not, then the solution might be a replacement under warranty. I'd love to hear some feedback from SimpliSafe on this, especially around the pricing for the accessories. Its especially useful if your camera watches over high traffic areas, like a busy street. You can do so by pressing the sync button in the back for 16 seconds. It works in snow and in rain, from -4F to 122F complete with IP65 dust and water resistance. The not being able to watch on two devices thing makes sense, I guess, but its still a stupid implementation if this isnt just user error on my end. From what I read, the angle may be a key factor here. I have eeros and no issues with 2.4/5 ghz network, Thanks for confirming that 2.4/5 ghz works for outdoor cam. I purchased the outdoor camera and working great. Master keychain remote - this allows you to arm or disarm your system remotely. Angle? Want to know more about us? If there was a software issue with the camera, it would be in there. Only using the 2.4 GHz network on the extender, turned off the 5GHz. It can detect motion up to 30 feet away, and the latency-free two-way audio . My fascination with technology and computers goes back to the days of Windows XP. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Its built-in intelligent detection algorithms are calibrated to detect the unique heat signature of humans, so you're only alerted to the things that matter. When you release, it should reboot into Setup Mode, and you can set it up again on the SimpliSafe app. You can turn off the microphone easily by selecting Camera Settings > Mix & Audio > Toggle to off. 2 Wi-Fi antennas provide a strong connection to your router no matter where your camera is. AT&T Fiber has IPPassthrough to one of the asus router (2F) and another one is using wireless backhaul for mesh network (1F). Enjoy all the features above, and add in an array of home security tools to allow for home automation and a full-scale security system. Sometimes I have to kill the app and start over entirely. (Source), Cant watch camera while footage is being processed or when someone else is viewing too?? At all times, my only other camera (interior) was/is working fine. SimpliSafe's only security camera, SimpliCam, is not waterproof and is only meant to be used indoors. Your SimpliSafe Camera may disconnect from your Wi-Fi due to any of the following reasons: Your camera is too far away from your router. When issues arise, CALL US directly for clear step-by-step help, 24/7. (Source). Runs on a removable battery that recharges in~5 hours. Evening - my Simplisafe system is otherwise working pretty well.the outdoor camera though is a notable exception. You might try the options below if none of the above ways worked to reset your SimpliSafe camera. The SimpliSafe wireless outdoor camera is a much-anticipated addition to the SimpliSafe home security family. No, SimpliSafe does not provide an Outdoor Camera for Outdoor use, but it provides a solution to this problem. its the camera not anything else. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. It might help to do a reset by pressing the button in the back for 16 seconds. Watch whats happening in 1080p HD video with 8x digital zoom. I am solidly in the camp that this or any other outdoor cam must be AC or solar powered. I originally had mine mounted where an intruder would come directly at it if he accessed my side yard. This sounds like a dumb mistake. When you release, it should reboot into Setup Mode, and you can set it up again on the SimpliSafe app. With just 3 hours of direct sunlight per day, the Solar Panel keeps your Outdoor Camera powered 24/7. When I install a charged battery, the white light comes on for a couple of seconds, but no audio like it usually does. Share your experience with SimpliSafe products or services here. As mentioned, the SimpliSafe Outdoor camera doesn't operate as a standalone device and requires a third-gen SimpliSafe home security system (if you have an earlier version of SimpliSafe's. Maybe theres a firmware update I missed? Installed at the proper angel so people will cross in front of the camera not straight on and and motion detection is working perfectly. I got one of the cameras and it will connect inside just fine. Since then, I have been tinkering with OS, mobile phones, and other things. I got a warning message suddenly that the battery was critically low (I had only replaced it a week earlier) I swapped it out with a freshly charged battery and the camera will not activate. Reddit and its partners use cookies and similar technologies to provide you with a better experience. There is also a threaded mounting hole for use with the optional screw-in . Up to 30 feet - depending on mounting height. Head here. Your Wi-Fi router is faulty or has lost power. With it mounted on the furthermost corner in the front of the house, it covers the driveway, front walk and lawn at about a 45-degree angle. The problem I'm having is the same one @GringoShow is having. Then press the button to connect it to your security system. I am having the same problem with my outdoor camera. Call your ISP if you are using the router they gave you, or the manufacturer of your router if you do not know how to change this ISP - Internet Service Provider - The company that provides you with your internet. or it was blocking you from pairing as well. But we might need to replace your camera if it's not booting up at all. How can I turn off the microphone on the camera? Tap the three-bar menu icon on the top left, and select "Cameras." If you don't have any cameras installed yet, you'll see an "Install Camera" button. Not yet reviewed. The back yard camera is charged then a week later in the middle of the night i get a notification of low battery then immediately critical battery camera shutting down. I connected first and then mounted it. Its an incredible camera for an award-winning security system at a fair and honest price, as always. 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