Vivid Seats Rewards stands out as the only loyalty program in the live event industry. Now that Meredith is gone, it is business as usual at Grey Sloan Memorial. Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. Do Not Sell or Share My Personal Information. These tickets are marked on the listing as "Zone Seating." As stated above, Vivid Seats is a Marketplace and not associated with any venue so we do not generate tickets and cannot reissue replacements. If you prevail in arbitration, however, you will be entitled to an award of reasonable attorneys fees and expenses to the extent allowed for under applicable law and ordered by the arbitrator. VIVID SEATS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. And Discover Discover! Ive written about some operators who did that during the pandemic, which is the worst kind of customer disservice. It offers peace of mind, safety and security., Yeah, sure. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. Disney is waiving all cancellation and change fees up to the date of check-in for reservations with arrivals through June 30.. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. Opting Out: You can choose to reject this agreement to arbitrate. Additionally, Vivid Seats was named No. We are only able to issue compensation for events that are officially cancelled by the venue, team, or . After SXSW was canceled this year, a blog posted on its site on March 12 says that ticket holders 2020 ticket to the festival could be used in 2021, 2022, or 2023, and 50 percent off the walk-up rate in an alternate year of your choosing between 2021 and 2023. This didnt sit well with some ticket holders. A full-service national event ticket marketplace. If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. It is the buyers responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. If you received a coupon for 120 percent that expires in 12 months, dont worry! You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic? No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. Vivid Seats will determine when an event is cancelled based upon the best information available. We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. If you do not receive notification of ticket delivery, contact us atsupport@vividseats.comfor assistance. He previously suffered a brain aneurysm on February 18, and was ultimately taken off life support. Orders exceeding four tickets may be split up into different rows within the requested zone or section. One of them is about the companys ownership. E-tickets Within a few minutes of placing your order. So, first and foremost, please look for (and look to) this email notice. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. Our Copyright Agent for notice of claims of copyright infringement can be reached at: Attn: Copyright Complaints24 E. Washinton St., Floor 9,Chicago, IL60602orlegal@vividseats.com. Users may not use any Vivid Seats Property in connection with any product or service that is not offered by Vivid Seats, in any manner that is likely to cause confusion with Vivid Seats' business, or in any manner that disparages Vivid Seats. This site is protected by reCAPTCHA and the Google Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads. This offer is not eligible for promo codes. By using or visiting this siteor purchasing tickets in any manner from the Vivid Seats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations. If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. For certain live events, we permit a limited number of pre-approved sellers to offer tickets for sale that they do not currently possess. We'll help get you there, and give you peace of mind. Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. All users must comply with all local, state, federal and international laws, ordinances and regulations. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. They canceled my flight. All Rights Reserved. Philadelphia, PA 19103 These Britrail England Flexi Passes are taking forever to refund. Any request for payment of fees by Vivid Seats should be submitted by mail to the AAA along with the Demand for Arbitration, and Vivid Seats will make arrangements to pay all necessary fees directly to the AAA. A large volume of tickets are listed on the Vivid Seats Marketplace, and Vivid Seats makes every effort to prevent pricing errors. For cancelled events, Vivid Seats will refund the purchase price (including delivery charges, less possible restocking fees), or will issue a credit for use on a future purchase, as determined in its sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller)). You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. Tickets for some events are impossible to come by, so you may only find them on the companys site. Do Vivid Seats Offer Refunds for Postponed Events? Vivid Seats's third-party sellers list and sell the tickets. . The new miniseries attempts to faithfully re-create the reading experience, but as with any adaptation, certain details dont make the cut. These Sales Terms, the use of the vividseats.com and our mobile application, and any purchases of tickets hereunder will be governed by the laws of the State of Illinois, subject to conflict of law principles. So should you buy tickets for live events through Vivid Seats? The resulting national directives, and state and local government shutdown orders, and other events outside the control of private parties have obviously made it impossible in some cases to hold ticketed live events on scheduled dates. What happens now? No agency, partnership, joint venture or other relationship is intended or created by your use of the site. I couldnt even find out if they offered a credit or refund, he says. This FAQ explains our general policy and approach. Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. Email our customer service team atsupport@vividseats.com, and well get back to you! Since we last reported on how to get your money back, several ticketing sites have updated their terms and conditions, so weve updated this post with the latest information. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIVID SEATS AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER ON THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE, OR ATTENDANCE AT AN EVENT, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIVID SEATS; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. Were always here to help. Vivid Seats will email customers whose events are canceled or postponed. 2021 Vivid Seats Ltd. All rights reserved. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). I know my next step wasnt what you advise, but I went to Discover for relief by filing a credit card dispute, he says. Following an investigation, or for any other reason, Vivid Seats may, without prior notice, enforce certain consequences for violations of the Sales Terms, attempts to harm Vivid Seats and/or sellers on the Marketplace, or failure to cooperate with an investigation. Please note that direct sunlight or heat can damage certain types of tickets. Vivid Seats uses your information only as described in Vivid Seats Privacy Policy. Users of this site acknowledge that they do not acquire any ownership rights by using the site. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. The content, organization, graphics, design, compilation, "look and feel" and all Vivid Seats Property available on this site, including, without limitation, images and written and other materials (the "Contents"), are intellectual property protected under the copyright, trademark and other intellectual property laws of the United States and/or other countries ("Intellectual Property Laws"). Himbergers case is about more than a company that tries to keep your money. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. The parties will confer to attempt to agree to an arbitrator from the submitted list and to advise the AAA of their agreement. Grounds Admission Pass/Grounds Pass. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. You will not seek a chargeback from a payment card issuer directly on legitimate charges, i.e., where our refusal to refund or credit a ticket purchase conformed to these posted sale terms. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. Those . Failure to follow such rules and policies may lead to consequences against you or the seller or original ticket holder. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Event date, times, venue and subject matter (collectively Event Details) may change. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph. If you are a resident of certain jurisdictions, including California, you may request a refund for postponed or rescheduled events. The delivery charge consists of the actual cost of delivery as well as a surcharge that supports Vivid Seats safe and secure ticket delivery, whether electronic, via shipping, or otherwise. Informal Initial Dispute Mechanism: If either you or Vivid Seats intends to bring a claim against the other, that party must first send to the other, by certified mail, a completed Intent to Arbitrate Notice ("Intent Notice"). Why cant I get one? We are extending all 120 percent coupons to be valid until Dec. 31, 2021, StubHubs website reads. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.. If the delivery method changes at any time prior to delivery, Vivid Seats will not charge the buyer additional delivery fees. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. If your show hasnt announced a new date yet, please hold on to your tickets. Himbergers problem was preventable. You and Vivid Seats also agree that for disputes or claims where both injunctive relief (including public injunctive relief) and non-injunctive relief are sought, You and Vivid Seats will first submit the dispute or claim for non-injunctive relief to arbitration pursuant to this Arbitration and Dispute Resolution section. . Tickets in all forms, including hard stock and PDF, may be shipped via UPS. If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. Event organizers apparently hoped to keep the ticket money. VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Confidentiality: Unless applicable law provides otherwise, the arbitration proceeding and all records pertaining to itincluding but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration awardwill be confidential and will not be disclosed to any third party, except as necessary to obtain court confirmation of the arbitration award. This is something we cannot and will not do casually or quickly. If you are a part of Alamos Victory Rewards program and are worried about special offers expiring while the theater is closed, Alamos website says When we reopen, well hook you up on all fronts. If you have a season pass to Alamo, billing has been suspended while the theater is closed, but if you wish, you can continue to pay and membership fees will be donated to the Alamo Family Fund to help employees who are facing financial hardship immediately after a natural disaster or an unforeseen personal hardship, according to its website. c/o Settlement Administrator 100% Buyer Guarantee! The Wagner opera returns to the Met for the first time in 17 years. So, first and foremost, please look for (and look to) this email notice. The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. Shipped Arrive in 1-3 business days from placing the order. Sometimes the event organizer will offer a refund for a rescheduled date, and if thats the case for your event, that link will be visible in your Ticketmaster account online. When an event cancels, we will always send you a notice via email with the applicable terms and options. From among the persons who have been approved on both lists, and in accordance with the designated order of mutual preference, the AAA shall invite the acceptance of an arbitrator to serve. Though we wish we were able to do more, we are doing our best to reconcile the situation and offered a deferral package option to purchasers of 2020 registrations.. However, if you can and want to attend the fall Coachella weekends on October 911 and October 1618, your spring tickets are good for the fall. The notes section of the listing, if present, highlights special characteristics of the tickets contained in the listing. We are not always notified if a show is postponed, rescheduled or cancelled. How Do I Find Out if the Event Is Canceled or Postponed? The Vivid Seats Covid-19 Refund Settlement funds are to be used to refund customers who bought tickets for canceled events from Vivid Seats. The company reviewed his case and agreed to refund his tickets. 2023 Vox Media, LLC. VividSeats has B rating with the BBB.org as of September 2022. please contact our team at Elliott Advocacy through this form. How do I get my compensation? Please contact the claims administrator if you have any questions. If its just postponed or rescheduled, tickets will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law.. This policy is necessary because of our status as a live marketplace. Himberger was desperate to get a refund, and Vivid Seats wouldnt respond to his queries. Over the last several months, our advocacy team has received several questions about Vivid Seats. If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund or other compensation, except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller). So you have to live in California to get your money back. If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. Please note, the ticket price may be higher than the face value that appears on the ticket. . SOME JURISDICTIONS, INCLUDING BUT NOT LIMITED TO THE STATE OF NEW JERSEY, DO NOT ALLOW CERTAIN AGREEMENTS TO INCLUDE THE PROVISIONS OF THIS SECTION THAT (A) LIMIT OR EXCLUDE CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE; (B) LIMIT OR EXCLUDE THE USE OF ANY MULTIPLIER ON OR INCREASE TO DAMAGES; AND (C) LIMIT THE LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, TO THE GREATER OF (1) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (2) $200. The total price was $1405.95. Can I get my 173,116 Chase Ultimate Rewards points refunded? Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Tickets may be delivered via Instant Download, Email, UPS, or Special Delivery for the charge stated during the checkout process. Delivery method is not indicative of the type of ticket. If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). Thanks for your patience. Did we mention it's free? The Seinfeld show, originally scheduled for April 2020, had been postponed to August and finally July 2021. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. Delivery will occur on or before the delivery date on the listing, regardless of delivery method. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk. By purchasing tickets, you acknowledge and agree that you will comply with such policies and your attendance at the event is conditioned on such compliance. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the . Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. How can you get a full refund from Trainline?
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