Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. From A to Z, Vivid Seats customer service is fantastic. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Vivid Seats ranks 25thamong Ticketssites. She says no digital. If you have any questions about the refund process, feel free to reach out to our Customer Service. I have bought tickets through Vivid Seats for two different concerts. This comment was posted by a verified customer. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Do I need to print these tickets? Good Grief. Wed, 11 May, 2022 at 5:09 PM. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. I did not get what I paid for. I paid for the first 15 rows. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Long story short the ticket transfer did not go smoothly. Marvin J was a great help to me in getting my tickets when n the website wasn't working. Vivid Seats ranks 30th among Tickets sites. Spent all week leading up to the event trying to call only to get the worst support ever. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. Purchased parking for the Super Bowl. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. To sell tickets, they must meet Vivid Seats requirements. Vivid seats sucks. Shame shame for all the people you have messed with and hurt. Thanks Vivid Seats. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Thank you for sharing your feedback, Gregory. says they have a no refund policy unless the event is cancelled. 10.1K Ratings. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. Received a correct order confirmation but when the tickets came in they moved me to a different section. He said they can't refund anything because they connect 3rd party sellers. I was charged $1, 053.00. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We use dedicated people and clever technology to safeguard our platform. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. Despite very different reviews, the site is very popular not only in America but also abroad. I called Vividseats and was told there was nothing they could do. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. We encourage you to monitor your bank and email for further updates on your order. 3 for $533.58. I just want the Tickets I spent over 2 thousand of my hard earned money on. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Credit care company is stating they rejected my dispute because all sales are final. Do not use Vividseats!! Vivid seats is such a scam!!! Definitely recommend. Showed up after start of game and lot was closed. I was told that I should have known that by this note that was listed: xfer Piggyback. Dont use this site they are horrible. Very deceptive and unfair marketing. I purchased tickets well in advance and the tickets weren't cheap. I was terrified that I would not receive my tickets. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. For more information about reviews on ConsumerAffairs.com please visit our I bought 3 with the insurance. They are efficient, professional and the price is always right. Vivid Seats is famous for its courtesy calls. He was absolutely fantastic at his job. I asked to speak to the manager, told me there was no one above him. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. The total price was $1405.95. This is absurd! They deserve to go bankrupt as they cost me $800. Yes, you get great prices on concert tickets because it is a con. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. What kind of scam is this? We understand it's frustrating when events are postponed. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. I found two separate listings for tickets in the same section and row. This was an absolute nightmare. Copyright 2022 Consumers Unified LLC. I purchased tickets through you company for the September 11, 2022 Rodeo. My experience is consistent with those reported on BBB. I just want the Tickets I spent over 2 thousand of my hard earned money on. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I highly recommend purchasing tickets from a verified seller on Vivid Seats. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Patient, reassuring, and kind -- why I will use this entity again! When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. 5.5 Total Score. Vivid seats will not do anything. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. I want my $1,500 back in my bank account. Don't EVER use vivid seats for any purchases. The person the ticket was for has since died. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. UNLV Rebels at Utah State Aggies 2x Football Tickets. and go to stub hub and . If I purchase both sets, will the seats be together? When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. This will surely increase the credibility of your complaint. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Ratings and Reviews 4.6 out of 5. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Vivid Seats provides a "100% buyer guarantee." So what happened here? Abel helped me and made the process easy. I have knee issues so very kind to help so we don't walk far. We lose as a result of your opportunistic business model. The second time was one of my worst experiences trying to buy event tickets. When the tickets never came, I contacted Vivid repeatedly. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Over 100 million tickets sold. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Paid over $300 to an event that was postponed minutes before it was scheduled. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. We are all set now and appreciate her cheerful assistance. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. We are filing fraud with the bank and reporting to the bbb. The tickets were shown as $ 264. Claim it and get a lot of features. We invite you to reach out to our online support team by social media. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. A link has directed you to this review. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. ColPhorbin 1 yr. ago Address: 111 N. Canal Street. Called customer service and she said we have to fill out a form and wait. They refused to issue a refund as they said the tickets were sent via email. Yes. The name on my ticket was someone who purchased tickets the resold them through vivid seats. You advised that you arrived at 7:50 PM. I've had the same issue though my costs aren't that high. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. Avoid purchasing thru Vivid at all cost. Ticket resale limitations; prohibition; exception. Ticket master from now on! Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. 3 for $533.58. From over pricing. Vivid Seats Culture At a Glance. GAME WAS NEXT WEEK. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. The site is a fraud and they are aware. WONDERFUL Young Man. On 02/16/2023, I bought two concert tickets. I don't expect they are willing to give an apology. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. I never received my tickets but was charged for them. Worst ticket platform that gives two sh*ts about their customers. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Vivid Seats goal is to safely and securely connect customers with event tickets. On December 13, 2022, I received the tickets from Vivid. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Just another company who still made money over COVID. Thank you Amanda. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Thank you. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I am very disappointed in not being able to attend the show. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. I bought my tickets 5 months before the show. 10.1K Ratings. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. Vivid Seats is an independently owned and operated online marketplace. Please Refund at least $1000. Anyone can write a Trustpilot review. All I got was a run around, excuses, and finally no response what so ever. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. How do I know I can trust these reviews about Vivid Seats? I called 2 seconds after I saw the $960 total. And, I will never refer you to any of my friends and family. I would like to warm people to avoid buying tickets through Vivid Seats. People need to understand that VividSeats works against you. Is SeatGeek Legit? The seller sets the ticket price. Takes no accountability for a time glitch that had us go to a show at the wrong time. Well start sending you the news you need delivered straight to you. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. That clearly didn't happen bc I received NO TICKETS! I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. Ordered tickets for Gary Allan concert last September. They refunded, but I am out 2 nights for the hotel. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. I used their site this morning to purchase two tickets to a show. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. I tried not to trip thinking I could sell them forward. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. Enjoy reading our tips and recommendations. . This is an unfair and unnatural economics meant to hurt you. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. It guarantees your tickets will be valid and arrive in time for the event. I purchased tickets for the New Edition concert through Vivid Seats. I specifically chose a section my whole group is in. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. Lots of filter options to narrow down events. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. At this venue, Section B is behind the Pit. This review was chosen algorithmically as the most valued customer feedback. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE.
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