Where the examination is being provided by a commercial business (not by an educational board). I have contacted your Customer Service team but have not received a response. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. They stole my money too. Maisie Peters: 7:00 7:45pm What will a Marketplace ticket look like? means the unforeseen change of the date of an examination that. Youmade an unsuccessful request for annual leave for the date of theBooking. Just upload its fucking DEATH CERTIFICATE. Attend participate in, take part in, use, or be present at. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Ticketek takes the issue of scalping seriously. Where a Ticket is offered for sale, sold or <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> What the hell is that? Through Fair Trading they claimed they refunded the money to an account that was closed the year before. :(, tails, they sent an email saying they has processed the refund. (Receipt required for Doctors note refund up to $100 or equivalent). Tixel is a safe ticket marketplace to trade tickets from Ticketek. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Sell tickets directly from your Ticketek Account. Abusive partner? Do I need any special hardware or software for print at home tickets? Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Sick relative? Instead I was sent the PDF email after the show. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Absolutely appealing customer service!!!!! means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. It's about $1500 and I have no idea what to do next. I want an refund, yet there is no way I can get it. To apply for a Refund simply click on the link in your booking confirmation email, or click here. failed the examination previously and had to re-sit. A police report confirming details of the theft. Why is your site permanently unavailable. I have now been trying for a refund for 6 months. I've purchased a ticket and my event is tonight! A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. So sorry. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. A copy of the letter requiring Jury Service. Any temporary relocation for work must be for a period of at least 3 months. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Any vehicleYouplan to use during theBooking. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Once got a response to an email because I didnt purchase the ticket wont gi. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. In event of a Refund Application the English language version shall be the basis of settlement. Is it cheaper to book online or through a travel agent? I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Where You are the business owner or registered Director, or a member of Your family is. A police report or crime number to confirm the theft(Self-declaration not accepted). https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. We/Us/Our We are the Booking agent with whom You made the Booking. I got tickets to a concert from ticketek that got cancelled of covid. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Safe, Fast and Verified I recognise the terms of service were available, but nobody reads those. Adverse weather with no Government Agency warnings not to travel. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. If they mean no-shows, then so be it. Like. The only reason people buy tickets from Ticketek is they have no other choice. New comments cannot be posted and votes cannot be cast. Please also read the General Conditions of Refund. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Where You have not been physically examined by a Doctor prior to the date of the Booking. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Can I use a Ticketek gift card or voucher? You may also wish to resell your tickets if you cannot use them. Any translation of this document from English is for assistance and information only. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. I haven't received my order confirmation email. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) i spent 2 hours online and still didn't manage to secure tickets. Are Refundable tickets available through Ticketek Marketplace? What happens to my money when I buy a ticket? is cancelled, postponed or cannot be fulfilled by the. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Zero stars, uselessly run, waste of a time company. Confirmation of failure or disruption of the public transport. Finally got an answer from them when I contacted fair trading to help. to then often have to go to their desk at the venue to follow up the issues. IMPORTANT Any translation of this document from English is for assistance and information only. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. They do but its retarded. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! There is no phone number, only an email which does not get answered. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. The best person in the world. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Its a disgrace. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Their customer service to follow up and right the problems is poor. This is not an insurance policy. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Youmade an unsuccessful request for annual leave for the date of theBooking. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. No contact, no reply, nothing.You have stolen money from thousands of people who need it. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Abhorrently bad process for handling refunds and rescheduling due to illness. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Appalling service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. means cancellation or significant delay of flight(s) which. How insensitive is that. Not that they are necessarily wrong, but people often don't comment when things go routinely right. What a disgrace!! etc.WHERE IS THE ACCOUNTABILITY? Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Share. Stick to Ticketmaster. So thanks very much! Many of us haven't booked on line since COVID started, The site is worse than I remember. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. What is the Ticketek Marketplace Terms and Conditions for? I got tickets to a concert from ticketek that got cancelled of covid. They will do anything to hide from you. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. If there is a financial failure of any Transport provider. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Make a report to ACCC. Travelling can be a huge expense, which is why its normal to try to score savings when you can. Released a technology that is fully flawed just like the rest of the governing bodies around the world. ?DO NOT BUY TICKETS FROM TICKETEK! Automatic Refunds Simply do not try to contact them in any way shape or form.Worst customer service. It's criminal and needs serious investigation. (This can normally be obtained from the transport companys website). No way to recover tickets. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. But the thing is, they didn't. Please comply with any stated ticket limit for this event. Scalping 18. Privacy (data erasure request) Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back.
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