Depending on where you live and how you got the tickets, you may be due a cash refund. 1.866.788.2482. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Are You Having Trouble Getting in Touch With StubHub? You never know when you might find yourself financially strapped - the good news is you have options. These are often free tickets the seller can relist. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Lets dive into it right away. We do still love going to events and want buying tickets online to be easy and safe. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Open a new browser and try logging in again. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. "So were afraid that its just gonna be money thrown to the wind.. JEVAR IS WHO HANDLED MY CALL. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Enjoy!Make sure we land in your inbox, not your spam folder. They say $0.00. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Harris Teeter. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. They may sell them for more or less than face value. Your online site is a disaster, It does not work to apply a credit. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Perhaps Its Time to Switch to Something Other Than StubHub. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. I received an access code that didn't work and Customer Service asked me to give the seller a little time. Indiana: "approximately 6,800 consumers" affected. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. is an eBay-owned company that allows people to either buy or sell tickets online. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Go ahead and file a chargeback on your credit card. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Contact us United States and Canada. Very dissatisfied customer. on 2/28 at 12:51PM The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Reached out to customer service twice still can't list tickets. You will enter your community username and new password and done! Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. Enjoy! https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. Combined with viagogo, we now span 90+ countries around the world. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! Had a concert canceled because of COVID-19? The credits are valid through the end of 2022. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. 0. Find contact information here. They're upset StubHub is refusing to . Phone: 866-788-2482. I was only given the option of the credit and the event was in CA. Your refund will be processed to the payment method used at the original time of purchase. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Does StubHub have live chat? The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Dorado, PR 00646, Metro Office Park Fatsuma Stagehand Supervisor " would NOT SPEAK WITH ME. StubHub is offering the retroactive refunds now because the live events industry is opening back up. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. 6:00 AM - 7:00 PM PT weekends. It is possible to request a refund on a purchased StubHub ticket manually. "The return of live events, the input of customers, partners, and regulators, and the . We may be compensated if you click this ad. Click that link and you're good to go. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. We'll email you when an event is canceled. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. And the exact same seats they re listed and sold for a different amount sold and the payout. A Personal Loan can help you mitigate losses and get back on track. Get useful tips, expert advice and cute animals in your inbox every week. Yes On March 7th, StubHub emailed Marrali a copt of its refund policy. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. This watermark prevents others from copying them. The corporate office phone number is 415-222-8400. Have an idea for StubHub? To reach customer support call 1-866-788-2482 Find contact information here. Bradley R. Hightower. If you feel like StubHub cheated you, you could take action against them. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. Click here to explore your options! StubHub sellers set the price of their tickets. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. So the funds are available but you only adhere to the state-by-state laws? International orders are handled a bit differently than those within the US, @Lighty7. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Since its inception 22 years ago, StubHub has grown to 800 employees. Click on any of the links and there is a private message link on the moderators page They can assist you. Sellers . DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. You already know that. I would like cash refund too. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. You have lost a customer for life! How to Contact StubHub for fraudulent tickets. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. I had to ask for a manager. Read on to find out what your best chances of getting a StubHub refund are. Absolutely, you can list these tickets for sale on our site ! I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Many companies featured on Money advertise with us. Illinois Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. In other words, when it can be too late to get a refund. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. And never again. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Review the StubHub return and refund policy at ReturnsAndRefunds.com. Personal Loans can provide financial relief during an emergency. Lots 81-82 Street C This means sellers set the ticket prices. Please take the tickets directly to the box office for a refund. For obvious reasons, this isnt usually a satisfying compensation. This happens when tickets are reprinted, but they are usually still valid. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Just log into your DoNotPay account using any. Postponed events may not be eligible for refunds. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? but I havent been able to get in contact with anyone from StubHub. Those will be paid out by the end of May. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. How do I contact StubHub for a refund? Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . Opinions are our own, but compensation and in-depth research determine where and how companies may appear. 7 calle 1, Suite 204 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. With only these four steps, your refund request is faxed. I saved to buy expensive tickets as a gift for my wife and now we cant go. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. All Rights Reserved. The old bait and switch! We are changing the way you register and sign-in to the StubHub Community. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. Covid 31 Refunds 41 StubHub 211. New Jersey You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. Explain your scenario, and provide any applicable evidence. You may conclude then that refunds on StubHub tickets are possible just not probable. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. Ohio Attorney. The clause is designed to protect both buyers and sellers. Make sure your email address is spelled correctly. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. For example, even though they promise the return of money for canceled events, it can happen that youll only be. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. After the switch, you will enter the email address you use to access the community in order to reset your password. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. "If you have tickets to a show that is postponed, you will be able to select your refund . We will process the refund to your original payment method within 5 days. Otherwise you will receive a voucher for 120% of your purchase price. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Hurry up and access DoNotPay from any web browser to check out everything we offer. Reply anytime to let us know how we can improve. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. Louisiana Customer Service training is needed. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. How do I contact StubHub for refund? Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Copyright 2007 - 2023, ContactHelp.com. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. New York ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! North Carolina Find help with your questions from other fans through our own peer-to-peer community! Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. StubHub was founded in 2000 and its current CEO is Eric H. Baker. Reach out to customer service representatives via social media, Call the event organizer and state your case. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Poor customer service is the biggest pet peeve to DoNotPay. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Ticketmaster will be the only place selling VIP Tickets though. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec On March 7th, StubHub emailed Marrali a copt of its refund policy. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can Purchased 2 NFL tickets on StubHub. All rights reserved. Let us teach you the major money lessons you NEED to know. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. There you will see your canceled event credit along with a link to request a refund instead. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. We'll do our best to get back to you in the next 24 hours. No matter how you get them, well email you when theyre ready. where can I go to use activate the voucher so I dont lose that as well. I have been trying to purchase tickets for over a week now. Thanks SO much! According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. and take advantage of this neat service whenever you need it. Customer service all the way to your seat, 2000-2022 StubHub. AND TOLD ME THAT "Recine. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. New Yorkers, however, are in luck. To reach Customer Support call 1-866-788-2482. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Horrible customer service. Sign in, or if youre new to StubHub, sign up for free. It's a code that starts with SH followed by some numbers. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. 03-31-2022 08:37 AM. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. I been buying and selling for 12 years with them. If you have already been paid, we'll charge your credit card on file to recover the payment. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. This number works. Youll get a refund if your event is cancelled and not rescheduled. This number worked fantastically, and I got all I needed accomplished! / What happens when an event is canceled. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Listings for companies similar to StubHub: Customer service is awful. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer.
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