Driving strategic change into organization and leading continuous improvement planning deliverables. Reviews analyses of database information and promotional results to evaluate program liabilities, program performance, identify database marketing opportunities and track client purchasing patterns, Work with Brand Marketing to develop and implement a client contact strategy across all channels. Contributed as account manager on smaller accounts. Provided expert analysis, design, development, acquisition, installation, maintenance, programming, testing, quality assurance, troubleshooting, problem resolution tasks, mission-critical applications, computing, and database management for the Office of Admissions & Recruitment. Summary : Results-driven, a marketing strategist with 17 years of experience in online and loyalty marketing. Providing support and maintenance for the services being offered to the business and the environments in which they are offered. Objective : Understanding the sources of data that feed the CRM system (warehouse, Marketo, KORE, phone system, SMS-MMS, etc.) Strong communication skills and proven ability to maintain vendor and client relationships. Improved results and enforced productivity standards. Ensure that the marketing investment is consistent with the expected ROI. Improved and supported the overall quality and completeness of Salesforce documentation and procedures. Success with adoption and delivering business value to users, 7-10 years or more of financial services system-related experience. Translate NPS scores into actionable insights for the category, Work with DTC channels to ensure that consumer journeys are designed to optimize revenue where required by the category team, University Degree in Business, Marketing and/or Sales focus, Fully bi-lingual English and Spanish verbal and written communication skills, 5-8 years of CRM experience (agency or client), 5+ years of digital marketing experience (agency or client), Proven knowledge of CRM data management processes and data protection principles, Strong project and time management skills, Design and deliver the CRM strategy for Browns and Black & White clients, including the forecasting, planning & budgeting processes in order to meet agreed KPIs & targets, Work with the technical team and Farfetchs email service provider to on-board & launch the email solution for Browns & Black & White clients, Devise and implement targeted, timely customer retention programs that will increase loyalty, retention and encourage segment migration, ultimately resulting in improved RFM metrics and customer lifetime value, Develop customer behaviour-targeted email programs, devise strategies for optimising the data capture of email subscribers on site in order to optimise list growth, Work with the Digital Design team to create a suite of email templates which are high performant and meet the needs of Browns and the B&W clients marketing initiatives, Provide analysis and reporting for marketing and promotional activity and make recommendations based on these results, Understand customer financials to build cost effective CRM programs, Research and recommend new strategic CRM opportunities, Manage activities relating to Direct Mail, Work closely with the SEO & Performance marketing teams in understanding the digital marketing strategies for these channels and any cross over campaigns, Manage the CRM budget for Browns and Black & White clients, Organise face to face client interactions & meetings as per the schedule agreed with the B&W clientsclient, Have a test and learn approach to new digital marketing initiatives, 5+ years experience in a digital marketing role in at least one of the following areas: ecommerce, internet, high-growth start-up, Education: Degree from a top tier university with a strong quantitative component. Salesforce Certified Professional (DEV 401/ADM 201) experienced in different project phases; including business analysis, Enterprise level CRM implementations and management consulting, Client interaction, Security Auditing, Deployment and Development. Developed effective relationships with all call center departments through clear communication. Headline : CRM Manager with 5 years of experience in Maintaining daily, weekly, monthly, quarterly reports and dashboards that measure productivity and support the day-to-day needs of the organization, Fulfilling specific database requests and analysis regarding renewals, ticket sales, campaign tracking, and other initiatives. Maintained all database applications, supporting Windows applications for 50 end users. Objective : A dynamic leader driven to oversee, manage and work with all levels of personnel towards one common goal, while providing support wherever/whenever needed to ensure success. Successfully implemented lead generating programs/campaigns using Marketo. Successfully manage alliance relationships. Managed systems deliverables, interfaced with client executive management, performed technical reviews. Achieved 100% sales user adoption rate less than six months after CRM implementation. Responsible for systems analysis/planning and full life-cycle project management, including design, customization, data conversion, implementation, testing and support of companys installation(s). Worked directly wif business stakeholders to understand requirements, define and optimize processes that halped drive process improvements to meet business operation needs in Salesforce. Manage and Implement technical projects such as New Inventory Management System, Revenue Requisition in FinancialForce and New Division Integration. Prior experience in Corporate Development is a plus, Solid business judgment and strategic thinking skills, An understanding of and demonstrated interest in cloud computing and emerging enterprise technology trends, Excellent communications skills (verbal and written), Ability to work well under time pressure and juggle multiple priorities, Ability to motivate, collaborate, and work successfully in a team environment, Strong attention to detail along with organization and follow-through skills, Ability to work cross-functionally within a dynamic, high growth organization, High level of energy, enthusiasm, and commitment to success, Salesforce.com product and technology knowledge is strongly preferred, Administer Salesforce, Financial Force, and Appexchange applications, Manage end user issues and education requests regarding Salesforce implementation, Maintain system metrics to track trends in usage and data integrity, Identify usage problems and craft functional (for end users) and technical communication plans to remedy issues, Work with vendor partners and design optimal solutions for integration and complex Salesforce functionality, Manage enhancement and issues logs and serve as initial point of contact with internal Salesforce users for user request, issue resolution, and training, Implement and manage various complex sales and service processes, Provide training and one on one support to end users, Manage external vendors and consultants as needed, Design, develop, test, document, and deploy high quality business solutions on the SFDC platform based on industry best practices as well as business needs. Defines and communicates best practices for reports, views, dashboards and business analytics, Creates SOPs for sales and sales support functions and utilizes technology and automations to minimize non-sales activity in the field, Provides support gathering system requirements, defining enhancements, testing and training, Supports users on systems and processes on a daily basis, 3-5 years related experience preferably in Media sales or CRM, Demonstrated expertise with Salesforce.com; implementing and integrating SalesForce.com applications, Experience working with cross-functional teams including sales, marketing, and product management, Experience in Media sales or B2B sales process, Salesforce.com Certified Administrator license, Focusing on the Bottom Line - Attacks everything with drive and energy with an eye on the bottom line; not afraid to initiate action before all the facts are known; drives to finish everything he/she starts, Getting Work Done Through Others - Manages people well; gets the most and best out of the people he/she has; sets and communicates guiding goals; measures accomplishments, holds people accountable, and gives useful feedback, Making Tough People Calls - Reads people accurately; can diagnose strengths, weaknesses, and potential; knows what skills are required to fill a job or role; hires the best, Understanding Business - Knows the business and the mission-critical technical and functional skills needed to do the job; understands various types of business propositions and understands how businesses operate in general, Sales Management, Communicating Effectively - Writes and presents effectively; adjusts to fit the audience and the message; strongly gets a message across, Negotiation - Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships, Microsoft Aptitude - Proficient in Microsoft software applications (i.e., Word, Excel, Outlook, and PowerPoint. Managed communications about escalated issues wif other tenable staff and customers. Managed the customer relationship by providing service and support and ensuring 100% total customer satisfaction. Successfully managed daily operation of numerous mechanical shops and technical automotive professionals. Choose a Great Salesforce Admin Resume Format A Salesforce admin maintains the company's Salesforce customer relationship management (CRM) platform, assists users in using the system, and stays up to date on the platform's newest features, capabilities, and updates. Developed and implemented CRM services for a variety small and mid-sized companies. Objective : Accountable employee demonstrating a high level of ownership and initiative. Participated in upgrading Netware 3.1 to Netware 4.1. Created and maintained vision and roadmap for the companys CRM efforts. Created Pivot Tables and highly detailed spreadsheets for Executive Leadership. Skills : Advanced Dispense Routing Cerner PharmNet/CPOE Cerner Tools Medhost/HMS Meaningful Use Process Improvement Revenue Cycle PowerChart PowerPlans. Acted as lead programmer on a major database installation. Developed testing strategies for all aspects of CRM to ensure the most effective approach for the company and its products. Manage the integration of CRM with other business IT systems used within Acronis. Work closely with the Technology team to implement enhancements according to the needs of the sales, Troubleshoot issues and ensure accurate data. Solving and understanding business and technology challenges related to the implementation of CRM technologies, delivering enterprise social platforms, designing and developing platform based applications that meet business needs. Resume Builder Create a Resume in Minutes with Professional Resume Templates Create a Resume in Minutes Create a Resume in Minutes Freeda Feil 663 Bridget Park Dallas TX Phone +1 (555) 974 6043 Experience Philadelphia, PA Borer Group Provided benchmarking information to our marketing team resulting in reducing client requests by 40%. - Instantly download in PDF format or share a custom link. Specific tasks include leading quarterly calls with marketing partners and developing best-practices for customer marketing programs tailored to regions level of sophistication, Ensures global customer marketing strategies are translated into effective local programs. Objective : Detail-oriented CRM Manager qualified to excel in a fast-paced, results-oriented environment. Ensured that any issues which may impact objectives were brought forward and addressed. on change management, As a CRM Manager you drive the development, analysis and implementation of leading-edge customer management improvement projects within Siemens Healthineers and support country and region roll-outs, In this role, your focus lies on global CRM programs to improve effectiveness and efficiency in all customer oriented processes and to push growth and profitability in the organization, You drive global projects to define common sales process standards together with local organizations in key business aspects like retention management, coverage planning, sales conversion management etc, You provide transparency in the global customer base for Business Areas and regions by leveraging global CRM programs and data, You organize and develop global support material and strategic recommendations with respective functions as well as analyze locally generated data for global usage in strategic decisions, You support local teams to implement and to leverage initiatives to gain strategic advantage and anticipate and resolve potential obstacles, The identification of opportunities and best practices to drive extended usage of existing customer management initiatives in all areas / functions in the local and global organization is also part of your tasks, You hold an university degree in a business related field (e.g. Ensure the web-shops features and KPIs are monitored and up to date, Responsible or the customer service functions & call center, Ensure leadership, management and continuous innovation of CRM programs (integrated multi-channel communication, customer centricity, closed loop marketing, business intelligence) by setting up and implementing tactics, structures, processes, technology according to modern CRM standards that maximize customer intimacy & loyalty in order to strengthen ADCs leading market position and image, Ensure reporting (KPI) and analysis of CRM programs and customer insights to feed back into the commercial strategy, Ensure compliance of all CRM activities with Divisional/Countries standards and policies, monitor efficiency control, Abide by Abbotts Code of Business Conduct and Ethics regulation as well as the industry law and local law, Educated to degree level, preferably in Marketing, IT design-related or Communications subject, Experience in ecommerce, SEO (,(Search engine optimization) ) PPC((pay-per-click),), Email marketing, and social media, Previous experience in a similar consumer / digital marketing role; 2+ years previous experience in Consumer / FMG is a must, Understanding of CRM, experience in CRM is a plus, Proven results & marketing leadership on projects leveraging technology and/or analytics to improve patient behavior and/or adherence, Proven communication skills and ability to drive cross-functional collaboration across Commercial, Marketing, Analytics, Regulatory and other Key Functions, Successful implementation with technology vendors, including on time on budget projects with successful results, Entrepreneurial mindset, agile, comfortable with ambiguity, willingness to wear multiple hats to ensure team success, Proven track record of executing with urgency, A willingness to travel and work with a diversified team, Over 10 years of experience in the IT industry with a minimum of 5 years as a salesforce lead and architect supporting over 500 users on an enterprise level, 5+ years of experience administering both Service Cloud and Sales Cloud deployments, 3+ years of experience with custom configuration of Salesforce, Experience with writing Apex Triggers, Dataloader and some custom code, Optimize and manage systems and processes to deliver marketing campaign execution through Eloqua and Salesforce, including but not limited to list management and lead workflow, Partner with Regional Marketing and Sales to deliver seamless lead management process development and execution, to ensure strategies between marketing platform and CRM meets the needs of Marketing and Sales and support closed loop reporting on marketing ROI, Manage databases. Maintain data cleanliness, list uploads, target segmentation, and touch cadences, Ensure that the correct processes and workflows are in place to establish meaningful metrics, Recommend and champion improvements to existing systems and processes, Identify marketplace trends, tools, and technologies that drive higher performance and optimization, Establish governance and processes to ensure correct accountability, access and usage of data in CRM and lead processes, Bachelors degree in Business Administration, Communications, Marketing, or related field, Eloqua Certified Expert with strong experience required, Understanding of Lead management processes, Strong proficiency in MS Word, Excel, PowerPoint, and Outlook, Experience working with SalesForce and integration of lead workflows between Eloqua and SFDC, 5+ years project management experience managing multiple projects of varying complexity, Ability to work in a highly matrixed organization, High energy, self-starter with bias for action and sense of urgency, Solid attention to detail and proactive problem solving capabilities, Able to perform well in a fast based, metrics driven environment, Ability to communicate effectively (in person, on phone and by email) with people on all levels from different geographies, Team player and excellent interpersonal skills, Demonstrated ability to work collaboratively, Strong strategic, analytical and communication skills, Deep CRM tool knowledge, preferably on Sales Force Marketing Cloud, Highly disciplined, self-motivated, looking for growth, Understand client's existing processes and the desired business goals , identify the gap and help define the requirements to achieve the end business goals, Analyse customer needs and participate in the design and architecture of business process solutions, Focus on developing and enhancing relationship with the Markets on E2E processes by driving standardization, simplification and automation, Ability to present effectively to a variety of audience across the consulting value chain, Manage the performance management for the direct reports, as per the organization policies, Training and mentoring of project resources, Experience managing a multi-regional CRM database and adept with conventional and emerging data sets, (social matching, IP, cookies, etc) to empower programmatic use in Europe, Knowledge of data compliance and legal essential, including General Data Protection Regulation, data encryption and transfer of PII, Expertise and ability to combine multiple consumer experiences in an omnichannel view. Salesforce Consultant/Project Manager resume in Plainfield, IL, 60585 - June 2009 : consultant, manager, analyst, project, sap, marketing, sales, salesforce, service, customer . How to write Experience Section in Manager Resume, How to present Skills Section in Manager Resume, How to write Education Section in Manager Resume. Created fields, workflows, page layouts, role hierarchies, and Salesforce for Outlook settings as part of Implementation Maintain data in Salesforce.com system. Work across organizations, including teams responsible for requirements, project and program management, solution architecture, quality assurance, infrastructure and production support. Skilled in development, coding, and working in multicultural environments. and development, Handle numerous projects/priorities using proven project management methodologies and sound development practices to ensure the quality delivery of enterprise solutions, Establish a high-performing Salesforce/CRM team and effectively manage systems-related projects and initiatives on time and within budget, Manage CRM team responsible for business analysis, development and system administration, Define, implement, and maintain development, configuration, and deployment standards and processes, Provide technical leadership and expertise in the CRM space across the organization, Evaluate internal processes and design solutions to improve operational efficiencies, Proven ability to work creatively and analytically in a problem-solving environment, Uses considerable judgment to determine solution and seeks guidance on complex problems, Demonstrated teamwork and collaboration in a professional setting; either military or civilian, Demonstrated leadership in professional setting either military or civilian, Excellent leadership, communication (written and oral) and interpersonal skills, Understanding of key SFDC architectural concepts (e.g. The CRM Manager will provide support to the CRM Admin team that is responsible for the configuration, enhancement, and maintenance of 2U's Multi-Salesforce platform environment and related applications through best practices and will work closely with key stakeholders to support business initiative as needed. Work with various functions and end users to identify, document and communicate standard business processes and best practices as they relate to Salesforce, Lead Salesforce product enhancements to deliver exceptional and efficient Sales and Client Management Experiences, Identify opportunities for business or process improvement, make appropriate recommendations, and collaborate across GBT to implement solutions, Balance the customer requirements and the company requirements in building solutions, Management of Admin team and performance of all duties encompassed in the team, 5+ years of experience in CRM and Analytics with a proven track record of driving CRM strategy and implementing effective multi-channel collaboration, Previous line management experience would be preferred but not required, Possess a Bachelor's Degree with a major or concentration in Marketing, IT or a business related field. Coordinated wif developers to ensure APEX and Visualforce support customer requirements. Built and maintained customer relationships. Responsible for any configuration changes, enhancement requests or mass data updates. Add Salesforce Lightning as a Skill: This newest version of Salesforce is poised to replace Salesforce Classic . Proven ability to influence professionals at all levels and to lead teams across functions, Superior cross-organizational program management skills. Be responsible for managing, communicating, and tracking the roadmap of enhancement requests for Salesforce, Work closely with our IT partners to get new features and system enhancements developed and delivered, Expert knowledge of the Sales and Service feature sets available within Salesforce, as well as how to leverage those features strategically to enable Sales and Support teams across Rackspace, Minimum five years in a role where youve enabled sales and/or service teams with Salesforce, One or more years past experience in a leadership capacity, Excellent verbal and written communication skills: o Highly proficient in documenting business requirements for technical teams o Able to explain technical topics to non technical audiences, Ability to explain just how bad the Quick Create feature is, and why, At least one Salesforce Certification, with the drive to get more, Salesforce Certified Sales Cloud or Service Cloud Consultant, Prior experience in a consulting environment, Identifying and addressing client needs: developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities; preparing and presenting comprehensive written and verbal materials; and defining resource requirements, project workflow, budgets, billing and collection, Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management, Third party integrations and functionality and impact of these integrations, Utilization of PC applications (i.e. To learn more, visit us at www.pwc.com/careers, Software system implementation with customer support experience, Lead a team of four to provide Fanatical Support to numerous business partners in disparate divisions across the company in getting the most out of Salesforce, including day to day use of the existing tool, as well as enhancements for future use; past experience wrangling cats is a plus, Be directly responsible for hiring and performance management of the team, Focus primarily on strategy and direction, but still need to get your hands dirty helping out with reporting, data management, etc. Objective : Serving as the primary Salesforce administrator and subject matter expert, Providing recommendations on how to leverage CRM to execute on strategic vision, including lead scoring, prospecting, and retention strategies.
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