9.5.4 Sporting equipment: may be carried in the hold of the aircraft upon payment of the fee set out in the Fee Schedule and at your own risk. Only the bearer of the Baggage Identification Tag delivered to the Passenger at the time the Baggage was checked, is entitled to delivery of Baggage. The following should be borne in mind when a child / infant is accompanied by other adults and not travelling with their parents. carry the Passenger on any randomly assigned Seat on the next available flight whereby we will then refund the Passenger the Fee for the Seat. Once a booking is made, you are not allowed to make any changes to the guest(s) details. Infant amenities vary by aircraft. Please check-in at the airport if you: Are 12-16yrs old, travelling alone. Infants will not be given a separate seat. For avoidance of doubt, no refund will be issued when a flight is delayed, cancelled and/or rescheduled at the airport on the day of departure for which you may not have been accepted on the flight. Children over age 12 and under 16 will be accepted for carriage only if a parent or guardian signs a Limited Liability Statement upon check in. Comprehensive Travel Insurance - Lite Plan About Travel Protection for AirAsia is the protection you need for any travel plan. We hereby expressly disclaim any representation, warranty or undertaking in relation to the quality, fitness, merchantability, suitability, status or adequacy of any Flight listed or offered by the Airline under the Platform. Changing (includes upgrading), Canceling or Refund of Flight Booking, https://www.airasia.com/aa/about-us/en/gb/privacy-statement.html, These terms and conditions (Terms and Conditions) shall govern the purchase of flights (Flight) on. A child's age on the date of departure of the flight will determine if the child is eligible for an infant fee. Please note that any name correction is subject to verification of supporting documents. 5,000. We will endeavour to adhere to published schedules in effect on the date of travel. There is no baggage allowance associated with the purchase of an extra seat for such purposes. Please ensure your infant is aged between 9 days and less than 24 months at time of travel. Any liability we have for Damage will be reduced by any negligence on your part which causes or contributes to the Damage in accordance with applicable law. In such case, we shall at our option and/or in line with applicable laws provide the following: 7.2.1 Boarding Boarding gate closes twenty (20) minutes prior to the scheduled time of departure. Check-in via the airasia Superapp closes sixty (60) minutes prior to departure for short haul flights and four (4) hours prior to departure for long haul flights. Failing to arrive by this time means you will be denied boarding and the Booking is non-refundable. One (1) Laptop bag or one (1) handbag or one (1) small bag: The total weight of both pieces must not exceed 7kg. Please also refer to the terms in Article 9.5.2. "Seat" means a seat in our aircraft. A Passenger whose medical condition is such that there is reasonable doubt that the individual can complete the flight safely, without requiring extraordinary medical assistance during the flight; or. Before your next Philippines AirAsia flight, be sure to visit our guide on tailored infant accommodations. However, these guests cannot accompany a child under 12 years old. carry the Passenger on the same Seat on the next available flight; carry the Passenger on a Seat of equivalent value on the next available flight; or. Infants: (i). Answer (1 of 2): Infants below the age of 2 years can't pre-book any checked baggage allowance. An infant may travel provided he or she sits on an adult's lap. Priority boarding will be given to Passengers holding a Zone 1 boarding pass. The cabin baggage must fit under the seat in front of you or in an enclosed storage compartment in the cabin. You may be required to dispose of liquids, which do not meet the above requirements. 9.5.5 FLY-THRU: Excess baggage and/or any other relevant fees payable must be paid for both sectors at the point of origin. 1.1 Meanings: In these Terms & Conditions of Carriage, these particular expressions have the following meanings: 1.2 Captions: The title or caption of each Article of these Terms & Conditions is for convenience only and is not to be used for interpretation of the text. You will need to call the call centre or book online for a return seat for him. There is no baggage allowance for infants, although a pram/buggy will be carried free of charge. Infants upto to the age of 24 months will be charged 1500/- all inclusive on Economy Class tickets, provided they don't occupy a seat. Guests are allowed to carry the below items free of cost: Two (02) units of cabin baggage with a maximum collective weight of seven (07) kg (which would include Laptop and Personal items) Passengers traveling with an infant shall have an additional seven (07) kg of free cabin baggage allowance. 4.4 Airport Tax and GST: We shall refund the airport tax and Goods and Services Tax (GST) paid on the airport tax only. Go to Manage My Booking and click on 'Manage' for the particular booking you want to add an infant to 2. In the event of such circumstances, we shall at our discretion, offer you one of the following options or any other option that we may have published at the time or we offer as a result of any applicable laws imposed upon us: 10.2.1 FLY-THRU: If a delay or cancellation/reschedule of our flight causes you to miss a FLY-THRU flight on which you hold a confirmed Booking, you are entitled to the following: If your flight is delayed at the point of origin: i.e. (b). Read more. Passengers are requested to contact us at least 48 hours prior to the scheduled time of departure to make arrangements on the carriage of the service animal. For the safety of other passengers we reserve the right to deny boarding Passengers suffering from infectious, contagious or chronic diseases at our sole discretion. All AirAsia passengers (except infants) are allowed to carry on board 2 pieces of cabin baggage comprising of either: Baggage Allowance. 7.1.1 Check-in at airports located within Malaysia. As he will be 2 you will need a seat and if the flight is full this won't happen. "Check-in Time" means the time limit specified by the Carrier by which you shall have completed check-in formalities and received your Boarding Pass. You shall nevertheless bear such charges as and when they fall due prior to the scheduled time of departure.Please refer to our Fee Schedule for amounts on taxes, fees and surcharge/charges. If a person claiming the Baggage is unable to produce a Baggage Identification Tag for identification of the Baggage, we will deliver the Baggage to such person only on condition that he has established to our satisfaction his right thereto, and if required by us, such person shall furnish adequate security to indemnify us for any loss, damage or expense which may be incurred by us as a result of such delivery. We shall have no liability whatsoever for Damage to articles or items not permitted to be contained in Checked and Unchecked Baggage including but not limited to fragile or perishable items, items having a special value, such as money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities, or other valuables, business documents, passports and other identification documents, title deeds or samples. We reserve the right, without prior notice, to amend/change the prices or substitute any component for inflight products or services.The boarding pass is proof of purchase of your pre-booked inflight products or services and must be presented to the cabin crew onboard to redeem the pre-booked inflight products or services. Also, a Passenger shall submit to any health checks that may be conducted by government and/or airport officials. 12.4 No smoking in any form including e-cigarettes is permitted on any of our flights. To make a booking for an infant, please select the number of infants traveling with you while creating your booking at www.airasia.com. For each adult, just one infant is permitted. The validity of the credit account commences upon the date of the credit being credited to an account held or to be held by you with us. The facilities are subject to specific requirements and restrictions to changes after check-in which are available on our Website and on our airasia Superapp. "Airline Designator Code" means two-characters or three letters, which identify particular air carriers. 9.6.1 Convertible Inflight Beds for Children: Travel gadgets that convert into inflight beds for children may be used on board as long as the following conditions are met: 9.6.2 Liquid, Aerosol and Gel: Subject to the prevalent applicable local laws and regulations Passengers may take liquids on board in their hand luggage provided they meet the following restrictions: The plastic bag should be presented separately at security. This includes booster seats and other types of harnesses. The flight itinerary shall at times remain our property. As an AirAsia India guest flying domestic, you are entitled to one piece of free checked-in baggage up to 15 kg per person. Please contact our Group Desk for further details. : If we are required to pay or deposit any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries flown from, into or over or to produce the required documents, or administering any medical care including paramedic services in cases of emergencies at ports of departure and arrival, you shall on demand reimburse to us any amount so paid or expenditure so incurred or to be paid. "Flight Coupon" means that portion of the Ticket that bears the notation "good for passage" or in the case of an Electronic Ticket, the Electronic Coupon, and indicates the particular places between which you are entitled to be carried. If your new flight does not meet our Connecting Time or if the next available flight falls on the next day, we will not provide the following: 10.3 Sole remedies: Except where applicable laws apply, and with exceptions to passengers traveling to and from the United States, the options outlined in Article 10.2 are the sole and exclusive remedies available to you and we shall have no further liability to you. We may require proof of identification and payment. Passengers are requested to contact us at least 48 hours prior to the scheduled time of departure to make arrangements on the carriage of battery operated mobility devices. Change Your Plans Hassle-Free. The list of exempted passengers is as follows: The counter check-in service will strictly be for the exempted groups of passengers only. 7.4 Travel Documents: Passengers are responsible for obtaining and must possess and have available for presentation as required by the relevant authorities all entry and exit, health and other documents required by applicable laws, regulations, order, demands or requirements of the countries flown from, into or over. Checked Baggage must have your name or other personal identification affixed securely to it. Only one (1) infant is allowed for one (1) adult. Check-in and Other Requirements of Carriage, https://support.airasia.com/s/article/How-will-my-wheelchair-mobility-device-be-transported?language=en_GB. 13.2 Notice of Baggage Liability Limitations: Liability for loss, delay or damage to baggage including any protruding parts of the baggage such as wheels, feet, straps, pull/telescoping handles, hangar hooks, loose flaps, zippers, pockets or other attached items is limited unless a higher value is declared in advance and additional charges are paid. We reserve the right, without prior notice, to substitute any component of your pre-booked meals with an item of similar value subject to availability and/or aircraft suitability. We reserve the right to search your Baggage in your absence if you are not available, for the purpose of determining whether you are in possession of or whether your Baggage contains any unacceptable or prohibited items. Passengers traveling on Premium Flatbed cabin on AirAsiaX will be given a complimentary checked baggage of 40kg. free move to the next available flight within our Connecting Time. Malaysia Airlines is the national carrier of Malaysia, offering the best way to fly to, from and around Malaysia. 6.2.1 Flight irregularities: Pre-booked Meal: If at any time after a Passenger has successfully booked a meal in accordance with Article 6.2, and the booked flight is delayed, cancelled or there are changes to schedule due to any reason whatsoever, we cannot guarantee the availability of pre-booked meals, however we will use our best effort to honour the purchases. All payments including the fare must be paid in full prior to the scheduled time of departure. This policy is reinstated effective from 7 July 2020. Infant Age Standard: 7 days to under 2 years old Free for domestic flights and 10% of adult fares for international flights. In the event of a change in the status of the flight where there is a cancellation or a delay of thirty (30) minutes or more in the scheduled operation of the flight, we notify you of such change in status of the as soon as practicable after becoming aware of such change. Only one (1) infant is allowed for one (1) adult. Bookings made under Malaysian Armed Forces and Government warrants; Passengers who have self-checked-in but need to reprint the boarding pass due to airport rules and regulations; Passengers with reduced mobility holding a valid Persons with Disability (OKU) card; Group bookings of 10 passengers and more; Young Passengers travelling alone (aged 12-16); Passengers affected by last minute schedule changes and flight cancellations; Passengers who perform seat upgrade and/or add-on purchases at the check-in counter. A Passenger who has a communicable disease or condition that could be transmitted to the other Passengers in the cabin on the flight and that poses a direct threat (this includes: chicken pox, measles, mumps, rubella, tuberculosis and whooping cough) and the medical certificate must confirm that the communicable disease or condition is not infectious to the other Passengers in the cabin environment. The liquid is in a container with a maximum volume of 100ml; That all liquid containers meeting the maximum volume of 100ml each can be fitted comfortably into a transparent, re-sealable 1 litre plastic bag. 3.3 Identification: We will provide carriage only to the Passenger named in the flight Itinerary. for an Economy Lite fare, the maximum check-in baggage allowance will be 15kg + 7kg = 22kg. if a portion of the trip has been made, the higher of the following: the amount equal to Fare, less the same rate of discount, if any, that was applied in computing the original Fare, and Charges applicable to the unused transportation from the point of termination of travel (or the point at which transportation was to be resumed in the absence of the termination) to the destination point indicated or recorded on Ticket; or. All prices and/or savings quoted from your pre-booked meals are correct at the time of booking. You accept and acknowledge that we are only a distributor of such Flights and hence, assume no liability should there be any loss or damages as a result of any act or omission or negligence on the part of the Airline in the course of its performance. 11.8 In respect of any claim for a refund in respect of a Ticket/Itinerary/Booking that has been booked through a travel agent or other third party, the Passenger must apply to that agent/party for such refund. To ensure smoothness of operations, we have our share of rules and policies regarding your flight. Kindly contact the nearest Consulate for any further details on the points given below: "Checked Baggage" means baggage of which we take custody and for which we have issued a Baggage Identification Tag. Baggage Allowance means the amount of Checked Baggage and/or Unchecked Baggage that a Passenger may carry for travel on our services. The Platform is only a booking platform and distributor of Flight, which are operated by the respective Airline. Strictly only Styrofoam and/or cooler boxes that contain dry food/non-perishables are allowed to be checked-in after inspection of contents by relevant authorities. The flight itinerary is non-transferrable to any third party/parties. Applicable for AirAsia India (i5): Due to airport security regulations, no cabin baggage is allowed on flights originating from Jammu or Srinagar airports. Corporate Full Flex and Premium Flex Passengers. 7.1.4 Unavailability of Seat: In line with industry practice, there may be a possibility that a seat may not be available to a passenger on the flight even if the booking is confirmed e.g. Please refer to our Privacy Policy for the detailed terms on treatment of a Passengers personal data. 8.5.4.1 Flights to/from the United States (if applicable): Passengers shall only be required to produce a valid medical certificate dated no more than 10 days before the date of travel provided that they meet the following conditions: 8.5.5 Wheelchair: Passengers requiring a wheelchair service are requested to prebook the same at the time of booking or via Manage My Booking at least 4 hours before the scheduled flight departure time. 9.4 Delivery of Checked Baggage: Upon delivery to us of Baggage to be checked, we shall take custody thereof and issue a Baggage Identification Tag for each piece of Checked Baggage. We reserve the absolute right to cancel, terminate, or suspend the Flight with or without any prior notice and/or assigning any reason hereto. Select your favourite standard seat from any of our premium upholstered leather seats, free of cost, or pick a hot seat at 50% off. We will provide carriage only to the Passenger named in the Booking, or in the flight Itinerary or any other documents issued by us or our Authorized Agent. Items which are not properly packed in suitcases or other suitable containers in order to ensure safe carriage with ordinary care and handling; Items which are likely to endanger the aircraft or persons or property on board the aircraft and/or defined as dangerous goods under the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO), the International Air Transport Association (IATA), or our Terms & Conditions and Conditions of Carriage and any other regulations under the local civil aviation authority; Items the carriage of which are prohibited by the applicable laws, regulations or orders of any state or country to be flown from, to or over; Items which contain irritant or incapacitating substances such as mace, pepper spray, etc; Items which in our reasonable opinion are unsuitable for carriage by reason of their weight, shape, size or character. Such government taxes, fees and surcharges may change from time to time and can be imposed even after the date that your Booking has been confirmed. The guest(s) details for the Airline via the Platform shall follow details of the flight passenger(s). "We", "our", "ourselves", "us" and "Carrier" means whose Airline Designator Code appears on your ticket or boarding pass. Dangerous goods policy To ensure smoothness of operations, we have our share of rules and policies regarding your flight. 2. Where an ASR is purchased, we reserve our right to assign or reassign seats at any time, even after boarding of the aircraft. We reserve the right to refuse carriage to any Passenger who has not complied with, or whose documents do not appear to comply with, such applicable laws, regulations, orders, demands or requirements. We are not responsible for any illness, or disability, including death, attributable to your physical condition or for the aggravation of such condition. 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